Identifying business wants and needs

Posted on March 27, 2012 by Andy Lockwood| Leave a comment

As discussed in my last blog and our last video, the FUD (fear, uncertainty and doubt) factor is holding UK businesses back when it comes to embracing the new breed of sophisticated telephony systems.  To overcome this, it is essential that providers work with businesses to fully understand their wants and needs, and implement a tailored and effective system to meet their specific business requirements.

For a truly impactful performance, companies require flexible solutions in order to be able to adapt to business growth and the constantly changing needs of both employees and customers.  Our latest video, Identifying Business Wants and Needs, highlights the need for flexible solutions, such as UC, along with the necessity for KPIs and performance reporting through the example of a contact centre environment – where communications networks and connectivity are a critical success factor. Read more >

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The future of Unified Communications

Posted on March 23, 2012 by Andy Lockwood| Leave a comment

Loosely defined as “communications integrated to optimise business processes”, Unified Communications (or UC) are the new buzzwords in business telecoms.

The objective of such a system is to combine off the shelf communications packages closely with human habits and needs for real-time and non real time communications. Users are able to select and modify how they use their applications as they deem appropriate, such as receiving voicemail via a telephone at one time to later picking it up as a file attachment to an email. Read more >

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The current market mindset – telephony systems

Posted on March 20, 2012 by Andy Lockwood| Leave a comment

As much as four years ago, the telephony systems market was already considered a mature, but insular industry. Traditional telecoms engineers reigned supreme, but a hard choice was emerging for businesses: stick with the status quo, for example, ISDN based telephony solutions, or move to the new, emerging IP based solutions. Read more >

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The Importance of the Business Grade Benchmark

Posted on March 16, 2012 by Andy Lockwood| Leave a comment

Here’s our latest YouTube video in which I discuss the reasons for undertaking the What’s Your Business Grade survey, and give you a brief overview of what the responses showed. Read more >

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‘Hosting – The Future of Business Grade Communications’ conference

Posted on March 12, 2012 by Andy Lockwood| Leave a comment

To quote one of my colleagues “When you can’t really explain what it is, it’s ‘Cloud’, when you do know what it is, it’s ‘Hosted’”.  Cloud has become ‘the’ big issue in telecoms in the last 12 months but many people struggle to articulate exactly what it is (and how it can help us improve our business).  Until Cloud had a capital ‘C’, it used to mean a network – our network, the customer’s network; now it means something more specific (or less specific) at the core of the network – something hosted in network; or in a data centre.

Nearly half of all UK businesses are already using hosted services to transform their business so you can’t afford to be left behind in this transformation.  We know though that too many people, to use my colleague’s explanation above, still think of it as the ‘Cloud’ and are not sure where to start. Read more >

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